Client Overview:

An apparel e-commerce firm specializing in high-quality, sustainably sourced products aimed to redefine luxury through responsible production and affordability. As their online sales grew, they needed a logistics partner to help them meet increasing customer demand for fast, reliable delivery across North America.

Challenge:

The firm faced logistical hurdles as they expanded their customer base. To keep up with demand, they required a shipping solution that could handle next-day and two-day delivery for small parcel shipments. Their current system struggled to provide consistent, fast delivery to customers across the U.S., particularly on the West Coast, which affected customer satisfaction and the potential for business growth. They needed a streamlined, cost-effective solution to enhance their shipping operations from a single East Coast distribution center.

Solution:

The firm partnered with Hangar A to integrate their express cargo management system (eCMS) into their in-house warehouse management system (WMS). This integration allowed seamless management of their small parcel shipments, ensuring rapid sortation, consolidation, and zone skipping to reach customers quickly and affordably.

Hangar A’s eCMS platform provided real-time visibility and control, enabling the firm to consolidate shipments and eliminate the need for manual data entry. This partnership also allowed the firm to offer next-day and two-day delivery across the U.S. at rates that were competitive with slower ground shipping methods, helping them meet customer expectations while reducing overall shipping costs.

Business Impact:

Since partnering with Hangar A, the apparel e-commerce firm has seen a substantial improvement in their logistics operations. With faster delivery times, reduced shipping costs, and improved operational efficiency, the company has been able to enhance its overall customer experience. Key business impacts include:

• Reliable next-day and two-day delivery from a single fulfillment center to customers nationwide.
• Upgraded operational efficiency through seamless WMS integration, allowing same-day fulfillment without the need for double entry.
• Competitive pricing on express shipping, contributing to lower overall shipping costs and higher profit margins.

The ability to provide uniform express delivery across the U.S., including key West Coast markets, has significantly increased customer satisfaction and driven business growth.

“Hangar A’s express delivery service has been a game changer for our business. It has virtually transformed our operation, enabling us to provide uniform express delivery across the U.S. from our single New England fulfillment center. This allows us to offer next-day and two-day shipping to our West Coast clients at competitive prices. Moreover, integration of our in-house WMS with Hangar A’s eCMS platform has made the process smooth and efficient, allowing us to leverage our existing systems and eliminate the need for double entry to perform same-day fulfillment with Hangar A.”

— Director of Transportation, Apparel E-Commerce Firm

Conclusion:

By partnering with Hangar A, the apparel e-commerce firm successfully optimized their shipping operations, reducing costs and improving delivery speed. This transformation not only enhanced their customer satisfaction but also positioned the company for continued growth and success in the competitive e-commerce market. Hangar A’s eCMS platform proved to be the ideal solution for their evolving logistics needs, offering a scalable and efficient approach to express parcel delivery.